Hi, I’m
Nertarge James
Bexon, Castries,Saint Lucia
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I have over 5 years of experience in Digital Marketing, Marketing, and Business, as well as customer support and virtual assistance. I've spent years working in multiple sectors for private companies to acquire the knowledge and experience to have the necessary leadership to operate at the level that this prestigious company requires. I am willing to put in the work for this position as I am aware it assists in providing support to the necessary staff and using the leadership/team lead skills that I have already obtained to encourage better business practices.
Experience Summary
I have updated records and notes on different CRM platforms, data entry, organized digital paperwork/files, qualified potential clients via chat, email, and phone, and undertaken numerous Ad HOC projects. Working with different clients has taught me to navigate various communication styles, business goals, and management methods, as well as vast business and management areas. I am passionate about marketing and business; it caters to both a vast and niche audience, as well as keeping up with waves, trends, and new media outlets. I look forward to bringing new ideas that better promote, sell, and attract new clients.
Overview
5
years of professional experience
Work History
Upwork
Freelance Content Writer
01.2023 - Current
Job overview
- Researched and wrote original content for websites, newsletters, and blogs.
- Created engaging content to attract readership and increase traffic to sites.
- Edited existing content for accuracy, clarity, and grammar.
- Managed multiple projects simultaneously while meeting all deadlines.
- Reviewed customer feedback from social media channels in order to improve future content strategies and communicated effectively with colleagues via email or chat platforms.
- Updated website pages according to client specifications or industry best practices.
- Analyzed competitors' websites to develop more effective approaches.
- Provided feedback on other writers' work in order to ensure quality standards were met.
Triple forest escape Bexon, St.Lucia , Castries
Real Estate Manager
10.2022 - Current
Job overview
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Facilitated new property listing to increase inventory.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Verified accuracy of documentation and fund disbursements for sales.
- Called or emailed lapsed clients to inquire about continuing needs.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Solar connectArkansas, Kansas
Digital Marketing Assistant
01.2022 - Current
Job overview
- Developed and implemented digital marketing campaigns across multiple channels.
- Created and distributed engaging content for social media platforms.
- Monitored website analytics to identify opportunities for improvement in user experience.
- Collaborated with designers, copywriters, and other stakeholders to develop effective creative assets.
- Organized and coordinated email marketing campaigns.
- Built relationships with influencers to increase brand awareness.
- Utilized A and B testing tools to optimize landing pages and emails.
- Tracked key performance indicators such as conversions, traffic, engagement.
Multiple companies
Digital Marketing and Business Consultant
06.2019 - Current
Job overview
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Adjusted tone and content to reach wide range of audiences.
- Organized and tracked multiple projects to meet tight deadlines.
- Collaborated with other writers on specific art and multi-media projects.
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
- Researched and wrote informative and accurate articles for various publications.
- Adhered to specific narrative, grammatical and structural styles for different pieces.
- Developed and presented business plans for clients to assist in the decision-making process.
- Created financial projections based on market research data and industry trends.
- Conducted surveys of customer satisfaction to identify areas of improvement.
- Provided strategic advice to senior management teams on how to maximize profits and streamline operations.
- Assisted with creating marketing campaigns to increase sales and brand awareness.
Km2 solutions Rodney Bay , Castries
Customer Service Representative
10.2021 - 02.2023
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- I made inbound and outbound calls to customers, communicating with them about the benefits of the company’s campaign and and pitching certain benefits and perks, provided by the campaign . Alongside answering any inquiries asked by the customers and resolving any issues if needed.
- The main responsibilities however, were managing large amounts of calls in a timely and effective manner, Keeping records of all customer conversations on the call centre database and listening to customers' needs or issues and providing helpful solutions to their problems.
Chugani’s INCBridge Street,St.Lucia , Castries
Sales Clerk/Cashier
04.2021 - 10.2021
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered questions and inquiries per shift regarding products, prices and availability
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Facilitated inventory and stock management to replenish inventories and minimize excess.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Pushed carts and loaded customer purchases into vehicles.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Patricia D James Secondary School La Clery, cast
High School Diploma
07.2020
College Board New York
Sat Score from SAT
Skills
General and technical skills
- Computer Skills
- Data manipulation and visualization
- Strategic Planning
- Department Oversight
- Policy Development and Enforcement
- Work delegation
- Purchasing and Planning
- Training new hiresDigital banking products and services
Soft skills
- Professionalism
- Interpersonal Skills
- Schedule Development
- Staff Management
- Hiring and Onboarding
- Performance Evaluations
- Cross-Functional Team Management
- Business Marketing
- Understanding of client business requirements
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freelance Content Writer
Upwork
01.2023 - Current
Real Estate Manager
Triple forest escape
10.2022 - Current
Digital Marketing Assistant
Solar connect
01.2022 - Current
Customer Service Representative
Km2 solutions
10.2021 - 02.2023
Sales Clerk/Cashier
Chugani’s INC
04.2021 - 10.2021
Digital Marketing and Business Consultant
Multiple companies
06.2019 - Current
Patricia D James Secondary School
High School Diploma
College Board
Sat Score from SAT
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