Nicole Cavarretta
Verderio,LC
Summary
Dynamic professional with a proven track record in customer relationship management and cross-cultural communication, honed at Tally Weijl and other diverse roles. Excelled in creating positive customer experiences, achieving sales goals, and leading teams with a blend of multilingual support and problem-solving skills. Demonstrates a strong ability to enhance customer satisfaction and team collaboration.
Overview
7
7
years of professional experience
Work History
Sales Associate
Tally Weijl
08.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Barista
InCanto
04.2024 - 08.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Au Pair
Au Pair In America (APIA)
08.2022 - 04.2024
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed bilingual abilities in Italian through immersive conversation and activities.
- Developed creative activities to encourage physical, social and emotional growth.
Early Childhood Educator
Asilo Nido Happy Children
10.2021 - 07.2022
- Communicated with parents and other staff about student progress.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
Barista
Tabula Rosa
06.2019 - 09.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
Server Assistant
Tabula Rosa
07.2018 - 09.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Greeted customers warmly to provide exceptional customer service.
Education
Certificate - Montessori Education - Teacher Assistant
International Montessori Institute
Online02-2025
Bachelor of Arts - Early Childhood Education
Università Degli Studi Di Milano-Bicocca
Milan03-2022
High School Diploma -
ITC Francesco Viganò
Merate06-2018
Skills
- Customer Relationship Management (CRM)
- Goal Achievement
- Team Collaboration and Leadership
- Cross-Cultural Communication
- Problem-solving
- Multilingual Support
- Sales Strategies
- Guest relations
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Sales Associate
Tally Weijl
08.2024 - Current
Barista
InCanto
04.2024 - 08.2024
Au Pair
Au Pair In America (APIA)
08.2022 - 04.2024
Early Childhood Educator
Asilo Nido Happy Children
10.2021 - 07.2022
Barista
Tabula Rosa
06.2019 - 09.2019
Server Assistant
Tabula Rosa
07.2018 - 09.2018
Certificate - Montessori Education - Teacher Assistant
International Montessori Institute
Bachelor of Arts - Early Childhood Education
Università Degli Studi Di Milano-Bicocca
High School Diploma -
ITC Francesco Viganò
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