Nicole Duncan
Summary
Hardworking and passionate candidate seeking a position that offers professional challenges while allowing opportunities to aid citizens as well as promote self-development. Willingness to take on added responsibilities to meet team goals by utilizing excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Acting Junior Customer Service Supervisor
WASCO
12.2023 - Current
- Strengthened team productivity by coaching employees through day-to-day work and providing feedback on performance.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
WASCO
02.2023 - 11.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care daily through face-to face interaction with customers responding to their requests and listening to their concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Held the post of investigation officer as well as the new connections clerk during my time as a customer service representative.
Data entry clerk
WASCO
01.2020 - 01.2023
- Updated customer information and records daily.
- Organized, sorted, and checked input data against original data collected.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Dissecting, analyzing, processing and inputting data brought to the department.
Temporary Receptionist
WASCO
01.2019 - 12.2019
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled incoming and outgoing package deliveries.
- Kept reception area clean and neat to give visitors positive first impression.
Intern Assigned to the Administrative Department
WASCO
01.2018 - 12.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered correspondence in a timely manner to the appropriate personnel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Restocked supplies and placed purchase orders to maintain adequate stock levels for different departments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office Assistant
Du Boulay Anthony & Co.
07.2016 - 08.2016
- Performed daily administrative functions such as answering calls, delivering packages to clients and filling.
Education
CAPE (CXC) Certificate -
Sir Arthur Lewis Community College
Saint Lucia05.2018
High School Diploma -
St Joseph's Convent Secondary School
Saint Lucia01.2016
No Degree -
Carmen Rene Memorial Primary School
Saint Lucia01.2011
Skills
- Excellent time management
- Proficient in Microsoft office
- Strong leadership qualities
- Knowledge of various filing systems
- Fast learner
- Excellent Customer Service Skills
- Meticulous
- Customer Service Management
- Team Building and Leadership
- Workflow Management
- Employee Supervision
- Report Writing
References
- Mrs. Germain Berthier, Human Resource Manager, Home Light Ltd, Reduit, Gros Islet, St. Lucia, 715-, Germaine.berthier@homelight.com
- Mrs. Dorica James-Callendar, Human Resource Manager, Unique Vacations limited, Sandals Halcyon, Choc bay, Castries, St. Lucia, 453-1003 Ext 4442/712-7283, Djames-callendar@uvltd.com
- Mrs. Charmaine St. Remy, General Manager, St. Lucia Workers’ Credit Union, Bourbon St., Castries, St. Lucia, 453-2706, charmain.stremy@sluwcu.org
Hobbies and Interests
- Reading
- Travelling
- Playing sports
Timeline
Acting Junior Customer Service Supervisor
WASCO
12.2023 - Current
Customer Service Representative
WASCO
02.2023 - 11.2023
Data entry clerk
WASCO
01.2020 - 01.2023
Temporary Receptionist
WASCO
01.2019 - 12.2019
Intern Assigned to the Administrative Department
WASCO
01.2018 - 12.2018
Office Assistant
Du Boulay Anthony & Co.
07.2016 - 08.2016
CAPE (CXC) Certificate -
Sir Arthur Lewis Community College
High School Diploma -
St Joseph's Convent Secondary School
No Degree -
Carmen Rene Memorial Primary School
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