Nykole Lee
Corporate Relationship Officer
Marisule,02
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Corporate Relationship Officer
1st National Bank of St. Lucia
12.2023 - Current
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
Credit Associate
National Bank Of Dominica
04.2019 - 12.2023
- Enhanced credit decision-making by analyzing financial statements and assessing the overall creditworthiness of potential clients.
- Delivered diverse departmental administrative support to personnel.
- Uploaded completed applications to appropriate credit system.
- Maintained a strong understanding of industry trends and market conditions to stay competitive in the fast-paced world of credit risk management.
- Streamlined loan application processes for faster turnaround times and increased client satisfaction.
- Participated in ongoing professional development opportunities to enhance knowledge of industry standards, lending practices, and regulatory requirements in the field of credit analysis.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Negotiated repayment terms with delinquent clients, resulting in successful debt recovery efforts and maintaining the overall health of the credit portfolio.
Junior Clerk
Government Of Dominica
08.2006 - 04.2019
- Facilitated smooth communication between departments by promptly responding to phone calls and emails.
- Supported senior staff with daily administrative duties including scheduling appointments, managing calendars, and preparing documents.
- Maintained strict confidentiality of sensitive information while managing files and records accurately.
- Performed data entry tasks diligently ensuring accuracy of entered information leading to correct record-keeping practices.
- Prepared professional correspondence on behalf of management for both internal communications and external clients or partners.
Administrative Assistance
Is4we.com
03.2005 - 07.2006
- Provided administrative assistance to the Sales Manager, enabling them to focus on strategic initiatives for business growth.
- Supported branch managers in achieving operational excellence by providing administrative assistance when needed.
- Supported team members by providing administrative assistance and ensuring smooth operations within the department.
Floor Assistance
J.Astaphans and company Ltd.
12.2005 - 02.2006
- Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
- Fostered a positive work environment by maintaining an upbeat attitude and assisting coworkers with their tasks when needed.
- Efficiently handled high-pressure situations during busy periods, ensuring seamless service for all customers on the floor.
Education
Doctorates Business Administration -
Unicaf University
06.2024 -
Masters of Business Administration-Management - undefined
Unicaf University
Executive MBA - undefined
Formato Educativo Business School (FE)
Bachelor Degree in Business Administration - undefined
Ashworth College
Associate Degree in Business Administration - undefined
Dominica State College
IMS certification of Achievement - undefined
University of Cadiz
Certificates, Participation in Human Resource Management, Achievement in Credit Union Essentials, Human Resource Management, Advance Human Resource Management, Developing Leadership Presence, Strategic Planning and Management, Customer Services, Sales and Marketing Management, Introduction to Supervisory Management, Market Research and Management, Certificate in Risk Financial Management- awaiting certificate -
University of The West Indies
Diploma in Human Resources -
Alison
Diploma in Risk Management - undefined
Alison
Diploma in Sales Management -
Alison
OnlineBecoming a Mortgage Advisor - undefined
Alison
Certificate in Fundamentals of Credit Management - undefined
Alison
Certificate in Customer Service - undefined
Alison
Introduction to Compliance and Risk Management - undefined
Alison
Introduction to Spanish - undefined
Alison
Introduction to Supervision - undefined
Alison
The fundamental Principles to Anti Money Laundering - undefined
Alison
Anti-Money Laundering and Customer Verification Training - undefined
Alison
KYC and AML Regulations - undefined
Alison
Certificate in IT Management- Building Information System - undefined
Alison
Basic of Project Management - undefined
International Business Management Institute
Fundamentals of change and change management - undefined
Udemy
Certificate in Negotiation skills - undefined
Udemy
Skills
Computer Concepts
Written and verbal communication
Typing Skills
Internet Explorer Office Application
Creativity and Innovation
Relationship Management
Excellent Communication
Customer Service
Time Management
Team Leadership
Critical Thinking
References
- Mr. Solomon Emmanuel, Corporate Manager, 1st National Bank of St. Lucia, 1-758-455-7237
- Ms. Shona Durand, Credit Manager, National Bank of Dominica Ltd, 767-255-2337
- Ms. Valyn Parillon, Human Resource Officer, National Bank of Dominica Ltd, 767-255-2337
- Mr. Phoenix Belfield, Manager, Dominica Co-operative Society Leagues, 767-285-2901
- Mr. Purnel Esprit, Supervisor, Francois Security, 767-316-7014
- Mr. Lenn Shillingford, Medical Doctor, Victoria Hospital, 758-716-0349
- Ms. Hermika Peter, Business Specialist, 1st National Bank of St. Lucia, 758-455-7237
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Doctorates Business Administration -
Unicaf University
06.2024 -
Corporate Relationship Officer
1st National Bank of St. Lucia
12.2023 - Current
Credit Associate
National Bank Of Dominica
04.2019 - 12.2023
Junior Clerk
Government Of Dominica
08.2006 - 04.2019
Floor Assistance
J.Astaphans and company Ltd.
12.2005 - 02.2006
Administrative Assistance
Is4we.com
03.2005 - 07.2006
Masters of Business Administration-Management - undefined
Unicaf University
Executive MBA - undefined
Formato Educativo Business School (FE)
Bachelor Degree in Business Administration - undefined
Ashworth College
Associate Degree in Business Administration - undefined
Dominica State College
IMS certification of Achievement - undefined
University of Cadiz
Certificates, Participation in Human Resource Management, Achievement in Credit Union Essentials, Human Resource Management, Advance Human Resource Management, Developing Leadership Presence, Strategic Planning and Management, Customer Services, Sales and Marketing Management, Introduction to Supervisory Management, Market Research and Management, Certificate in Risk Financial Management- awaiting certificate -
University of The West Indies
Diploma in Human Resources -
Alison
Diploma in Risk Management - undefined
Alison
Diploma in Sales Management -
Alison
Becoming a Mortgage Advisor - undefined
Alison
Certificate in Fundamentals of Credit Management - undefined
Alison
Certificate in Customer Service - undefined
Alison
Introduction to Compliance and Risk Management - undefined
Alison
Introduction to Spanish - undefined
Alison
Introduction to Supervision - undefined
Alison
The fundamental Principles to Anti Money Laundering - undefined
Alison
Anti-Money Laundering and Customer Verification Training - undefined
Alison
KYC and AML Regulations - undefined
Alison
Certificate in IT Management- Building Information System - undefined
Alison
Basic of Project Management - undefined
International Business Management Institute
Fundamentals of change and change management - undefined
Udemy
Certificate in Negotiation skills - undefined
Udemy
Similar Profiles
Terry Jean PaulTerry Jean Paul
Maintenance Technician at Bank of st luciaMaintenance Technician at Bank of st lucia
ZANE NIEMANDZANE NIEMAND
Bank Teller at 1st National BankBank Teller at 1st National Bank
Erika SikesErika Sikes
Loan Servicing Specialist at 1st National BankLoan Servicing Specialist at 1st National Bank