PHEBE MATHURIN
La Mar
Summary
Self-motivated and tech-savvy customer service professional with over 5 years of experience in client engagement, sales, and team leadership. Proven ability to thrive in remote work environments, delivering high-quality support, driving customer satisfaction, and managing operations with minimal supervision. Strong interpersonal and problem-solving skills with a consistent record of exceeding targets and fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Sales Associate
Harry Edwards Jewelers
05.2023 - Current
- Company Overview: Remote-ready retail & client support
- Delivered tailored product recommendations and jewelry care guidance to clients.
- Consistently exceeded personal sales targets through upselling and strategic cross-selling.
- Maintained visual merchandising standards and accurate stock levels.
- Cultivated strong relationships, enhancing client retention and satisfaction.
Sales Supervisor
Duty Free Shoppers Inc
09.2022 - 05.2023
- Supervised frontline staff and supported team onboarding/training.
- Developed customer-first strategies to improve sales and service metrics.
- Organized in-store promotions and events to drive revenue.
Operations Supervisor
Itel (Call Center)
02.2021 - 03.2022
- Company Overview: Remote-compatible operations role
- Managed remote-ready teams in achieving performance targets and KPIs.
- Conducted coaching sessions and evaluations to improve service quality.
- Collaborated with senior leadership to streamline workflows and resolve escalations.
- Ensured compliance with internal protocols and client service standards.
Customer Service Representative
Itel
07.2020 - 02.2021
- Provided real-time support to customers via phone and online platforms.
- Assisted with account management, technical inquiries, and escalations.
- Delivered empathetic service, increasing customer loyalty scores.
Airline Agent / CSR
The Mustique Company
12.2018 - 02.2020
- Managed ticket bookings, travel changes, and special requests.
- Delivered VIP service in airline lounges and boarding gates.
- Supported passengers during travel disruptions, ensuring satisfaction.
Education
Caribbean Advanced Proficiency Diploma - undefined
Vieux Fort Comprehensive Secondary School
01.2018
Caribbean Secondary Examination Certificate - undefined
Vieux Fort Comprehensive Secondary School
01.2018
Skills
- Remote Customer Support
- Team Leadership & Supervision
- Sales & Client Retention
- CRM & Ticketing Systems
- Problem Solving & Conflict Resolution
- Time Management & Self-Motivation
- Inventory & Operations Management
- Verbal & Written Communication
Timeline
Sales Associate
Harry Edwards Jewelers
05.2023 - Current
Sales Supervisor
Duty Free Shoppers Inc
09.2022 - 05.2023
Operations Supervisor
Itel (Call Center)
02.2021 - 03.2022
Customer Service Representative
Itel
07.2020 - 02.2021
Airline Agent / CSR
The Mustique Company
12.2018 - 02.2020
Caribbean Advanced Proficiency Diploma - undefined
Vieux Fort Comprehensive Secondary School
Caribbean Secondary Examination Certificate - undefined
Vieux Fort Comprehensive Secondary School
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