Summary
Work History
Education
Skills
Brand marketing, Content Creation
Timeline
Generic

Raya Constantin

Micoud,08

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Call Center Representative

Itel International
08.2023 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Anse Ger Secondary School
06.2022

Skills

Problem-Solving Skills

Data Entry

Customer Service

Cash Handling

Account Management

Computer Skills

Credit Adjustments

Teamwork and Collaboration

Work Ethic and Integrity

Patience and Empathy

Time Management Skills

Product Knowledge

Friendly, Positive Attitude

Multitasking

Calm Under Pressure

Flexible and Adaptable

Canva, Ms Office, WPM 45

Brand marketing, Content Creation

User generated content creation peeked my interest as both a hobby and side hustle.


 User-generated content (UGC) is more effective than traditional marketing. Studies show 92% of consumers trust UGC more, leading to higher engagement and authenticity. UGC-based ads get 4x higher click-through rates, and brands save on content creation costs. 


UGC also increases conversion rates by 20%, with 41% of shoppers engaging with it before purchasing. Overall, UGC fosters community engagement, making it a more trusted and cost-effective strategy for long-term brand loyalty.

Timeline

Call Center Representative

Itel International
08.2023 - 11.2023

High School Diploma -

Anse Ger Secondary School

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Raya Constantin