Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Call Center Representative
Itel International
Hewanorra Free Zone In Vieux-Fort,
08.2023 - 11.2023
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Anse Ger Secondary School
06.2022
Skills
Problem-Solving Skills
Data Entry
Customer Service
Cash Handling
Account Management
Computer Skills
Credit Adjustments
Teamwork and Collaboration
Work Ethic and Integrity
Patience and Empathy
Time Management Skills
Product Knowledge
Friendly, Positive Attitude
Multitasking
Calm Under Pressure
Flexible and Adaptable
Canva, Ms Office, WPM 45
Brand marketing, Content Creation
User generated content creation peeked my interest as both a hobby and side hustle.
User-generated content (UGC) is more effective than traditional marketing. Studies show 92% of consumers trust UGC more, leading to higher engagement and authenticity. UGC-based ads get 4x higher click-through rates, and brands save on content creation costs.
UGC also increases conversion rates by 20%, with 41% of shoppers engaging with it before purchasing. Overall, UGC fosters community engagement, making it a more trusted and cost-effective strategy for long-term brand loyalty.