Renetta Jn Charles
Castries
Summary
A dynamic professional with a proven track record at Itel International, adept in customer service and critical thinking. Excelled in high-stress conflict resolution, boosting customer loyalty, and leading sales teams to surpass targets at KM2 Solutions. Skilled in data entry and active listening, I bring a blend of hard and soft skills to drive success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Itel International
09.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Aupic Paradise
08.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Representative Team Leader
KM2 Solutions
09.2019 - 08.2022
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
High School Diploma -
Post Secondary Program, SALCC
Vieux Fort, Saint Lucia06-2018
No Degree -
Vieux Fort Comprehensive Secondary School
Vieux Fort, Saint Lucia07-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer Skills
Certification
Customer service Certificates and awards
Course Achievements
Timeline
Customer Service Representative
Itel International
09.2022 - 10.2024
Receptionist
Aupic Paradise
08.2022 - 09.2022
Sales Representative Team Leader
KM2 Solutions
09.2019 - 08.2022
Customer service Certificates and awards
Course Achievements
High School Diploma -
Post Secondary Program, SALCC
No Degree -
Vieux Fort Comprehensive Secondary School
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