Rolando Sanchez
Marisule
Summary
Customer and project focused with over 5+ years experience in private banking. Result oriented achieving over 40 different projects over years which positively impacted and contributed to business strategic goals. High interest in technology and software to improve business processes. A combination of data analyst and project management providing deep insight on aspects that impacts business and what can be done to promote success.
Overview
11
11
years of professional experience
Work History
Asst. Manager, Digital Transformation
PROVEN Bank (Saint Lucia) Limited
04.2024 - Current
- Managed and motivated a team of 5, to be productive and engaged in work.
- Change in CORE Banking system for bank
- Established effective communication among team members for enhanced collaboration and successful project completion
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced business processes through new software implementation and ideas
Project Supervisor
PROVEN Bank (Saint Lucia) Limited
03.2022 - 04.2024
- Identify strategies that improved business outcome and are aligned with goals.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders
- Assigned task to project team members and ensure timeline was maintained.
- Build Power Bi reports and maintain business updated
Project Officer
PROVEN Bank (Saint Lucia) Limited
08.2018 - 03.2022
- Project Planning and execution focused based on business strategic goals
- Over 40+ successful completed projects which aimed to maximize business efficiencies, workflow and profits across departments.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
Client Relations Officer
Bank of Saint Lucia International Ltrd
09.2014 - 08.2018
- Spearheaded initiatives aimed at improving the overall quality of the customer experience through ongoing feedback analysis and process improvements.
- Offered Spanish and English Customer Service for clients
- Addressing client queries, request and complaints in a timely manner while complying with all regulatory requirements.
Education
Bachelor of Business Management, Psychology Minor - Business
Monroe College
09-2018
Associate in Business Administration - Business
Sir Arthur Lewis Community College
09-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strategic planning
Accomplishments
- Microsoft Certified Data Analyst
- Power BI
- Project Management
- Microsoft office
- Online Research & Development
Timeline
Asst. Manager, Digital Transformation
PROVEN Bank (Saint Lucia) Limited
04.2024 - Current
Project Supervisor
PROVEN Bank (Saint Lucia) Limited
03.2022 - 04.2024
Project Officer
PROVEN Bank (Saint Lucia) Limited
08.2018 - 03.2022
Client Relations Officer
Bank of Saint Lucia International Ltrd
09.2014 - 08.2018
Bachelor of Business Management, Psychology Minor - Business
Monroe College
Associate in Business Administration - Business
Sir Arthur Lewis Community College
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