ROMINA ANCA CHIVA
Imbersago
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order to Cash Coordinator
Haier Europe
01.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Processed customer orders in line with established policies and procedures
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service
Planning Specialist
Haier Europe
01.2019 - 12.2021
- Determined production requirements based on facility's capacity and production specifications.
- Developed long-range plans to identify critical support areas, resource availability and priorities.
- Prioritized operations to bolster maximum performance and minimum delay.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed order fulfillment, lead times and product shipments of different SKU's.
Export Sales Specialist
Candy Hoover Group
02.2015 - 12.2018
- Followed all company policies and procedures to deliver quality work.
- Verified shipments against documents to maintain accuracy.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures. (SWB/BL/Packing List/Invoices)
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Facilities Specialist
Cisco Photonics
01.2012 - 12.2014
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Monitored expenditures and recommended vendor changes to eliminate issues.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Assisted with logistical requirements for events and meetings.
- Contacted trade-specific companies for equipment and building repair quotes.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Assisted with meetings and conference room reservations
Education
Laurea Magistrale - Comunicazione Internazionale
UNIVERSITA DEGLI STUDI DI MILANO
Milan, Italy02.2017
Laurea Triennale - Scienze Linguistiche Relazioni Internazionali
UNIVERSITA CATTOLICA DEL SACRO CUORE
Milan, Italy02.2010
Skills
- Customer Service
- Operations Management
- Point of Contact
- Project Coordination
- Problem Solving
- Creative Thinking
- Organizational Skills
Languages
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Certification
Elements of AI by University of Helsinki, Enterprise Design Thinking Co-Creator by IBM, Digital Garage Certificate BY Google
Computer skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficiency in supply chain management software (e.g., SAP or Oracle SCM)
- Data analysis and reporting tools (e.g., Power BI, QlikView)
- Communication and collaboration tools: (e.g., Google Meet, Microsoft Teams)
Additional Information
Available to travel
Driving license: B
Hobbies
- Volunteering: AVIS/ADMO/AIL/FAI/ActionAid
- Hiking trail
- Mountain bike
Timeline
Order to Cash Coordinator
Haier Europe
01.2023 - Current
Planning Specialist
Haier Europe
01.2019 - 12.2021
Export Sales Specialist
Candy Hoover Group
02.2015 - 12.2018
Facilities Specialist
Cisco Photonics
01.2012 - 12.2014
Laurea Magistrale - Comunicazione Internazionale
UNIVERSITA DEGLI STUDI DI MILANO
Laurea Triennale - Scienze Linguistiche Relazioni Internazionali
UNIVERSITA CATTOLICA DEL SACRO CUORE
Elements of AI by University of Helsinki, Enterprise Design Thinking Co-Creator by IBM, Digital Garage Certificate BY Google
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