Samson Etienne
Castries
Summary
Versatile professional blending extensive hospitality, cosmetology, and leadership, seeking to transition into a dynamic role as a flight attendant. Adept at delivering top-tier customer service, managing teams, and committed to ensuring customer safety and comfort while leveraging a unique blend of service-oriented backgrounds that will enhance the flying experience.
Overview
12
12
years of professional experience
Work History
Head Cosmetologist and Receptionist
The Body Holiday Saint Lucia
Current - Current
- Implement and oversaw stringent safety protocols and hygiene standards to guarantee a safe and sanitized environment for clients
- Spearheaded quality control initiatives, conducting regular audits to assess customer service standards and product quality
- Collaborated with colleagues on the importance of safety measures, emphasizing their role in maintaining a safe environment for optimal customer satisfaction.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Supervisor
Long Circular Club Gym
01.2015
- Managed Shoe Department
- Ensured associates are trained and are following company procedures and policies
- Maintained work schedules for store location
- Conducted Shoe Department Reviews for all Shoe Department employees
- Consistently identified customer needs and provided outstanding customer service
- Stocked new freight and maintained already stocked freight.
Sales Representative
Skin Science
01.2012 - 01.2014
- Served as the face of the establishment, greeting guests warmly and ensuring a positive initial impression to tailored services based on individual needs, resulting in a 15% increase in positive customer feedback within six months
- Acted as a liaison between guests and department leads, swiftly addressing concerns to ensure a seamless experience
- Conduct detailed consultations to understand customer preferences to personalized services and recommendations, ensuring a bespoke experience.
Supervisor
Converse Baywalk
01.2012
Front Desk Clerk
Rendezvous Hotel
01.2011
Education
01.2022
01.2020
01.2019
01.2019
01.2016
01.2011
8 CXC O’ Levels, General Studies (CXC) -
Ciceron Secondary School
01.2009
Roger Castendet
(Martinique) 09.2007
Skills
- French and English communication
- Interpersonal and adapting skills
- Able to work under pressure
- Create strong relationship with service supplier as they provide services
- I have knowledge of the Manager’s Handbook – its contents and the importance of ensuring that policies and procedures are completed on a daily, weekly, monthly, and yearly basis
- Sound organizational and time management skills
- Work well independently and with teams
- Verbal and written communication skills
Timeline
Head Cosmetologist and Receptionist
The Body Holiday Saint Lucia
Current - Current
Supervisor
Long Circular Club Gym
01.2015
Sales Representative
Skin Science
01.2012 - 01.2014
Supervisor
Converse Baywalk
01.2012
Front Desk Clerk
Rendezvous Hotel
01.2011
8 CXC O’ Levels, General Studies (CXC) -
Ciceron Secondary School
Roger Castendet
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