Sarchia Keysia St. Clair
Babonneau St. Lucia
Summary
Organized and dependable human resource and administrative professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR & Admin Officer
Golden Eggs Farms Ltd
04.2023 - Current
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Loyalty & Travel
Sandals Grande St. Lucian Beach Resort & Spa
11.2019 - 04.2023
- Enhanced customer loyalty by providing exceptional service and addressing concerns promptly.
- Supported sales initiatives by informing customers about available rewards, promotions, and loyalty program benefits.
- Boosted customer satisfaction levels by resolving issues efficiently and maintaining a courteous demeanor at all times.
- Developed rapport with clients, leading to long-lasting relationships built on trust and mutual respect.
- Promoted brand loyalty by effectively communicating the value of various products or services offered by the company.
Guest Relations
Royalton St. Lucian Beach Resort & Spa
01.2017 - 10.2019
- Established positive guest relationships through consistent delivery of excellent customer service.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
Hospitality Training Program(HTP)
Sandals Grande St. Lucian Beach Resort & Spa
03.2014 - 06.2014
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Senior Inventory Clerk
Gl Food Market
08.2010 - 05.2013
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Assisted in reducing excess inventory through proper monitoring and disposal procedures.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
Education
Bachelor of Science - Management Studies
University of The West Indies
Open Campus11.2018
A-Level - General Studies
Sir Arthur Lewis Community College
Morne Fortune10.2008
CXC Certificate -
Castries Comprehensive Secondary School
Castries07.2005
Skills
- Decision making
- Effective communication
- Organizational skills
- Multitasking
- Time management
- Leadership abilities
- Team building
- Staff training
Certification
Diploma in Human Resource Management-Alison Online
Certificate in Labour Laws(Workshop)- St. Lucia Employers Federation
Certificate in Professional Development & Leadership: The Sifflet Group
Certificate in HR Management & Analytics: Amity Future Academy
Computer Knowledge
Microsoft Office Professional (Including: Excel, PowerPoint, Word, Access)
Timeline
HR & Admin Officer
Golden Eggs Farms Ltd
04.2023 - Current
Loyalty & Travel
Sandals Grande St. Lucian Beach Resort & Spa
11.2019 - 04.2023
Guest Relations
Royalton St. Lucian Beach Resort & Spa
01.2017 - 10.2019
Hospitality Training Program(HTP)
Sandals Grande St. Lucian Beach Resort & Spa
03.2014 - 06.2014
Senior Inventory Clerk
Gl Food Market
08.2010 - 05.2013
Bachelor of Science - Management Studies
University of The West Indies
A-Level - General Studies
Sir Arthur Lewis Community College
CXC Certificate -
Castries Comprehensive Secondary School