Shamika Mondesir
Vieux-Fort,Saint Lucia
Summary
Dedicated individual with 8 years of customer service experience. Previously worked as a merchandiser and cashier at Southwell Inc, a local supermarket. Skilled in quickly adapting to diverse customers, from volatile and aggressive to passive. Strong belief in performing tasks accurately from the start. Proficient in conflict resolution, successfully handling challenging situations with both internal and external clients in a friendly manner. Currently employed as a customer service representative at Itel SLU, a telecommunications company, assisting customers through outbound and inbound calls.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Itel
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier/ Merchandise
Southwell Inc.
01.2017 - 04.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Leon Hess Comprehensive Secondary School
Castries, Saint Lucia07-2015
Skills
- Versed in Micro Soft Word, Excel, Powerpoint, Outlook
- Great ability to work and function effectively as a team player
- Time Management
- Flexible
- Superior interpersonal and customer service skills
- Active listening
- Problem resolution
- Customer service
- Call center experience
- Product knowledge
- Live chat support
LANGUAGES:
English: Native language (Fluent)
French: Secondary level (limited understanding)
Timeline
Customer Service Rep
Itel
05.2022 - Current
Cashier/ Merchandise
Southwell Inc.
01.2017 - 04.2022
High School Diploma -
Leon Hess Comprehensive Secondary School
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