Shannan Leon
HOUSEKEEPING SUPERVISOR
Castries,Saint Lucia
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
66
66
years of post-secondary education
15
15
years of professional experience
Work History
Supervisor
Real Foods Inc
Choc
03.2023 - 08.2023
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve e 50 employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Dietetic Clerk
Minimum Heights Medical Complex
Minimum Highway , Saint Lucia
02.2019 - 01.2023
- Assisted in managing dietary needs of patients, ensuring accurate meal orders and dietary restrictions.
- Coordinated with kitchen staff to ensure timely meal delivery and adherence to dietary plans.
- Maintained detailed records of patient dietary requirements and preferences.
- Certified Hazard Analysis Critical Control Point and Control of Substances Hazardous to Health Regulations
- Level 3 supervising certificate
- Infection control certificate
Healthcare Operations Manager
Hearts To Hearts Elderly Homecare Services
Girard Cacoa, Saint Lucia
01.2015 - 02.2020
- Managed daily operations of healthcare office, coordinating schedules, and ensuring efficient workflow.
- Collaborated with15 healthcare staff to implement best practices, ensuring compliance with protocols.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Oversaw maintenance of clean and safe environment, addressing safety concerns and ensuring proper incident reporting.
- Liaised with various departments to facilitate smooth operations and effective communication.
Store Manager
Shalom Arts And Craft
Castries, 02
03.2012 - 03.2014
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales by 30%, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Office Assistant/Field Officer
Ministry of Social Transformation
Waterfront
05.2008 - 02.2009
- ICC world cup meeting.
- Disaster preparedness meeting.
- Preparation and filing of formal documents.
- Commitee Representative of Faux-au-Chaux community.
- Procurement of various to libraries located in St.lucia
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Edited documents to keep company materials free of grammar errors.
- Delivered clerical support by handling range of routine and special requirements.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored security to help maintain equipment, data and information safety.
Education
Certificate - Healthcare
Springboard Caribbean
Gros IsletCertificate - Phlebotomy
C.Douglas Institute
Trinidad And Tobago 11.2021 - /2022
Graduate Certificate - Health Aide Studies
Sir Arthur Community College
The Morne 08.2016 -
Bachelor of Business Management - Business Management
Northwestern University
06.2014 - 11.2017
Maths English Social Studies Science , IT
George Charles Secondary School
Cul De Sac 09.2004 -
Certificates
Springboard Caribbean
06.2021 - 11.2022
Certificate
Springboard Caribbean
06.2021 - 11.2022
Certificate
Springboard Caribbearn
06.2021 - 11.2022
Springboard Caribbean
06.2022 - 02.2023
Skills
Staff Management
Business planning
Project Management
Contract Management
Budgeting
Team Building
Inventory oversight
Business administration
Training and mentoring
Strategic planning
Financial Management
Negotiation
Interpersonal Communication
Teambuilding
Timeline
Supervisor
Real Foods Inc
03.2023 - 08.2023
Springboard Caribbean
06.2022 - 02.2023
Certificate - Phlebotomy
C.Douglas Institute
11.2021 - /2022
Certificates
Springboard Caribbean
06.2021 - 11.2022
Certificate
Springboard Caribbean
06.2021 - 11.2022
Certificate
Springboard Caribbearn
06.2021 - 11.2022
Dietetic Clerk
Minimum Heights Medical Complex
02.2019 - 01.2023
Graduate Certificate - Health Aide Studies
Sir Arthur Community College
08.2016 -
Healthcare Operations Manager
Hearts To Hearts Elderly Homecare Services
01.2015 - 02.2020
Bachelor of Business Management - Business Management
Northwestern University
06.2014 - 11.2017
Store Manager
Shalom Arts And Craft
03.2012 - 03.2014
Office Assistant/Field Officer
Ministry of Social Transformation
05.2008 - 02.2009
Maths English Social Studies Science , IT
George Charles Secondary School
09.2004 -
Certificate - Healthcare
Springboard Caribbean
Languages
English
Fluent
Accomplishments
AWWE Women Entrepreneaurship Programme
Youth of Americas membership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Jenna Hippolyte
Supervisor
Hearts to Hearts Elderly Homecare Services
Contact Number :7587239681
Nurse Uriah Hunte
Dialysis Nutritionist (OKEUH)
Contact Number :7587304905
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson