Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Alexander

Castries

Summary

Dedicated hospitality professional with a proven track record of reliability and exceptional service delivery. Strong attendance record and commitment to maintaining high standards in guest satisfaction. Skilled in training staff1 on health and safety regulations to enhance operational efficiency. Effective communicator with proficiency in both verbal and written formats. Efficient, and results-driven. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff. Highly competent Assistant Bar Manager with experience in overseeing daily operations, managing bar staff and inventory. Skilled in creating innovative beverage menus, enhancing customer satisfaction and implementing effective cost control measures. Demonstrated ability to train and mentor team members for improved performance and efficiency. Proven record of improving operational workflow, promoting team engagement, and driving revenue growth.

Overview

25
25
years of professional experience

Work History

Assistant Bar Manager

Stolentime
Castries
01.2022 - Current
  • Oversaw daily operations of two bars to ensure efficiency and service quality.
  • Trained new and permanent employees on operational procedures and customer service standards.
  • Monitored training sessions for effectiveness and compliance with company policies.
  • Managed employee scheduling to optimize staffing levels during peak hours.
  • Provided support in the absence of sick employees to maintain service continuity.
  • Appraised employee performance and delivered constructive feedback for improvement.
  • Developed strategic plans to enhance operational effectiveness and profitability.

Bar Supervisor

Stolentime
Castries
07.2011 - 01.2022
  • Within role as Bar Supervisor, primary responsibilities
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Explained goals and expectations required of trainees.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Poured wine, beer and cocktails for patrons.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Enforced health and safety regulations in the bar area.

Education

Certificate - Bar Management 101

SBCS
Trinidad
10-2023

Diploma - Hotel Restaurant Management Program

Penn Foster College
01-2023

Certificate - Unlocking Your Leadership Potential

CTH
03-2019

Certificate - Level 2 Food Safety, Sanitation Standards & HACCP

Springboard
St Lucia
06-2018

Certificate - Intermediate Wine Training Course

St Lucia
07-2016

Inspirational Leadership For Hospitality

CTH
02-2014

Certificate - Effective Food & Beverage Supervision

University of The West Indies Open Campus
St Lucia
08-2012

Certificate - Food Safety Training Course

Paragon Environmental Services Inc
St Lucia
05-2007

High School Diploma -

Entrepot Secondary School
Castries
07.1998

Diploma - Leadership And Hospitality

Springboard
Castries

Skills

Strategy development

Team training

Leadership development

Customer care

  • Hospitality supervision
  • Supervisory experience

Timeline

Assistant Bar Manager

Stolentime
01.2022 - Current

Bar Supervisor

Stolentime
07.2011 - 01.2022

High School Diploma -

Entrepot Secondary School

Diploma - Leadership And Hospitality

Springboard

Certificate - Bar Management 101

SBCS

Diploma - Hotel Restaurant Management Program

Penn Foster College

Certificate - Unlocking Your Leadership Potential

CTH

Certificate - Level 2 Food Safety, Sanitation Standards & HACCP

Springboard

Certificate - Intermediate Wine Training Course

St Lucia

Inspirational Leadership For Hospitality

CTH

Certificate - Effective Food & Beverage Supervision

University of The West Indies Open Campus

Certificate - Food Safety Training Course

Paragon Environmental Services Inc
Marie Alexander