Shellian Carrette
Castries
Summary
A Human Resources Executive with progressive experience managing employee benefits & compliance, employee hiring & onboarding, performance management processes, licensure tracking, and HR records. With almost 14 years of experience in the Business Administration field proved a dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Human Resources Executive
Computer & Business Services Ltd
04.2023 - Current
- Key Responsibilities
Policy Development: Assist in the development and implementation of
HR policies and procedures to ensure compliance with applicable laws
and regulations.
Recruitment: Manage recruitment and selection process, including
posting job vacancies, screening resumes, scheduling interviews,
conducting interviews and conducting reference checks.
Onboarding: Integrating new employees into the organization and
ensuring that they have the necessary information, tools, and resources
to be successful in their new roles.
1. Orientation: Provide new employees with an overview of the
organization, its culture, and its policies and procedures. Include
information about the company's history, mission, values, and
goals, as well as information about employee benefits, payroll,
and other administrative matters. Introduction to directors,
managers, supervisors and team members.
2. Job training: Provide company-approved training and guidance on
their job duties and responsibilities, including any tools or
technology they will need to use.
3. Integration: Encouraging participation in team activities and
promotion of a positive work environment.
Computer and Business Services Ltd.
4. Follow-up: Follow up with new employees regularly to ensure
that they are adjusting to their new roles and that they have the
resources they need to be successful.
Leave Management – Tracking and managing employee absences from
work, including vacation, sick time, personal time, and other types of
leave. Creating and enforcing policies and procedures for managing
employee absences, ensuring compliance with relevant laws and
regulations, and maintaining accurate records of employee leave.
1. Maintain records of employee leave, including how much leave has
been taken and how much is still available.
2. Review employee leave requests to ensure that they comply with
company policies and that adequate staffing levels are maintained
before passing it on for management approval.
3. Communicate leave information to managers, supervisors and
employees, including the status of leave requests and how much
leave employees have remaining.
4. Monitor employee absences to identify patterns of absenteeism
and lateness and recommend corrective action when necessary to
management and/or supervisors.
Performance Management - Setting goals and expectations with
supervisors / managers for employees, assessing their performance, and
providing feedback to help them improve their skills and achieve their
goals.
1. Performance expectations: Work with supervisors/managers to
set clear expectations for employee performance, including
specific goals, metrics, and milestones.
Computer and Business Services Ltd.
2. Monitoring performance: Work with supervisors/managers to
monitor employee performance to assess progress toward goals
and to identify areas for improvement.
3. Provide feedback: Work with supervisors/managers to provide
regular feedback to employees on their areas of strength and
areas for improvement.
4. Skills development: Work with Supervisors/Managers to help
employees develop their skills and knowledge through coaching,
training, and development opportunities.
5. Performance evaluation: Prepare company-approved
performance appraisals to evaluate employee performance at
regular intervals, After 90 days for employees on probation, yearly
for full time employees.
6. Rewarding performance: Work with Supervisors/Managers to
provide rewards and recognition to employees who meet or
exceed performance expectations, such as bonuses, promotions,
or other incentives.
Employee relations: Handle employee relations issues, such as resolving
conflicts, investigating complaints, and conducting disciplinary actions
with consultation of management and relevant supervisors. Responding
to employee inquiries and preparing HR reports as required.
Organize Staff Meetings: Scheduling, preparation of agenda, taking of
minutes and circulating of approved minutes of previous meetings with
the guidance of Management.
Benefits: Administration of benefits programs, such as health insurance
and other employee benefits. Preparation of letters for external
purposes.
Computer and Business Services Ltd.
Data Management: Maintenance of electronic and physical employee
files.
Employee engagement and retention: Development of HR initiatives
aimed at enhancing employee engagement and retention.
Reports: Preparation of reports including but not limited to
o Daily arrival report
o Monthly absenteeism report by Department
Measures of accountability include:
1. Employee Relations: Must maintain positive relationships with employees
and help to resolve conflicts and issues in a timely and effective manner.
2. Recruitment and Selection: Ensure that all steps in the recruitment process
is done in a timely manner to meet the time frames of the relevant
department.
3. Performance Management: Appraisals should be timely in accordance with
the schedule set out.
4. Customer service: You will interact with third parties (banking institutions,
insurance representatives to name a few) requesting information to
facilitate transactions with employees and you should handle inquiries and
resolve issues promptly, politely, and professionally. You must ensure that
whomever you are speaking with is legitimate.
5. Teamwork: You will work with all employees. You should communicate
effectively and assist others when needed.
6. Accuracy: Ensuring the accuracy of employee records and data entry is a
critical responsibility. This includes double-checking data and calculations,
and verifying the completeness and correctness of transactions.
Computer and Business Services Ltd.
7. Timeliness: You must meet deadlines for reporting and deliverables.
8. Data Management: You must ensure that employee data is accurate,
updated daily, and secure.
9. Confidentiality: You have access to sensitive employee information and
must maintain confidentiality to protect the privacy of individuals and the
company's interests.
10.Compliance: Ensure that the company is compliant with all applicable laws
and regulations related to human resources, communicated effectively to
employees, and consistently applied.
Administrative Supervisor
Computer & Business Services Ltd
11.2019 - 04.2023
- Supervision of Mobile Officer, Business Support Officer, and any other employee assigned.
- Work with other supervisors and managers to coordinate administrative personnel activities and manage daily workflow.
- Provide oversight, guidance, training, and coaching of those under supervision.
- Ensuring compliance with company policies by those under your supervision,
- Resolving issues and facilitating communication between management and employees under supervision.
- Validation of end of day reports.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Creating Invoices, Statements, and Estimates for customers.
- Responsible for accounts Receivable and Payables
- Entering data in Quickbooks
- Balance Petty Cash
- Sending End-of-Day Report
- Executed record filing system to improve document organization and management.
- Assisting in event planning for the company
- Assist in receiving and sorting incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data, and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Delivered performance reviews, recommending additional training or advancements.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
Administrative Assistant
Computer & Business Services Ltd
08.2015 - 11.2019
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Creating Invoices, Statements, and Estimates for customers.
- Responsible for accounts Receivable and Payables
- Entering data in Quickbooks
- Balance Petty Cash
- Sending End-of-Day Report
- Executed record filing system to improve document organization and management.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Assisting in event planning for the company
- Assist in receiving and sorting incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data, and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Sales Associate
Duty Free Caribbean Holdings
11.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintaining calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommend complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets
Sales Clerk/ Cashier
The Cell
12.2013 - 01.2014
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Office Manager
Autolist Inc
04.2012 - 07.2013
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier Floor Supervisor
Pink Lingerie
08.2010 - 05.2012
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored inventory to keep the store stocked with necessary items and avoid running out of in-demand products.
- Created employee schedules to align coverage with forecasted demands.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to the store's positive culture.
- Successfully drove new product lines to increase annual profits by 70%
Lab Clerk
Lucelec
11.2009 - 12.2009
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Troubleshot and resolved equipment and process issues.
- Monitored and documented safety standards to verify compliance.
Education
Certificate - Human Resources Management- Talent Acquisition
HRCI-COURSERA
United States12.2023
Bachelor of Science - Business Management
University of The West Indies
Open Campus- Saint Lucia02.2022
Certificate - Human Resources Analytics
University of California, Irvine
California 06.2022
Certificate - Excel Skills For Business : Essentials
Macquarie University
San Francisco 06.2022
Certificate - Effective Supervisory Skills
The University of The West Indies & NRDF
La 'Clery03.2020
Skills
- Quickbooks
- Hiring and Recruitment
- Employee Relations
- Teamwork
- Good Organizational and Time management skills
- Eager to help people with special needs such as young children or people with disabilities
- Customer Relations and Service
- Problem Solving and Analysis
- Vigilant and Patient
- Networking
- Articulate and Diligent
- Versatile
- Project Management
- Excellent verbal and written communication
Cooking
I love cooking and hosting guests. It has always been my passion.
Timeline
Human Resources Executive
Computer & Business Services Ltd
04.2023 - Current
Administrative Supervisor
Computer & Business Services Ltd
11.2019 - 04.2023
Administrative Assistant
Computer & Business Services Ltd
08.2015 - 11.2019
Sales Associate
Duty Free Caribbean Holdings
11.2014 - 04.2015
Sales Clerk/ Cashier
The Cell
12.2013 - 01.2014
Office Manager
Autolist Inc
04.2012 - 07.2013
Cashier Floor Supervisor
Pink Lingerie
08.2010 - 05.2012
Lab Clerk
Lucelec
11.2009 - 12.2009
Certificate - Human Resources Management- Talent Acquisition
HRCI-COURSERA
Bachelor of Science - Business Management
University of The West Indies
Certificate - Human Resources Analytics
University of California, Irvine
Certificate - Excel Skills For Business : Essentials
Macquarie University
Certificate - Effective Supervisory Skills
The University of The West Indies & NRDF
Similar Profiles
Chimwemwe ChimwazaChimwemwe Chimwaza
Corporate Key Account Manager at Business Computer ServicesCorporate Key Account Manager at Business Computer Services
Brahma HeitzBrahma Heitz
Tax Return Filer at LCSC Computer Science and Business DivisionTax Return Filer at LCSC Computer Science and Business Division
Lesedi Precious MotlatsiLesedi Precious Motlatsi
Administrative Assistant – Logistics at Academy of Business and Computer Studies Pty LtdAdministrative Assistant – Logistics at Academy of Business and Computer Studies Pty Ltd