Shevon Anatole
Garrand, Babanneau,St Lucia
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
10
10
years of professional experience
10
10
Certification
22
22
years of post-secondary education
Work History
Manager
Shevyq
Castries, St Lucia, LC
05.2020 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Janitorial Manager
H & L Environmental Services
Castries, St Lucia, LC
05.2020 - 02.2021
- Checked quality of work regularly through inspections and official assessments.
- Trained staff to follow team standards and use efficient techniques.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Relations Officer
Lewis Industries Ltd
Marisul, Gros Islet
2019.11 - 2020.09
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
Stores Supervisor
Bien Home Decor /Home Improvement
Castries
04.2017 - 09.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Secured building for closing by completing arun-through of thesales floor, turning off electronic systems and turning on alarms.
- Conducted inventory analysis to determine optimal stock levels.
- She maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Developed marketing strategies by creating and implementing plans to promote the store, attract new customers and increase sales.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Operations Manager Assistant
ARK Tele Services Limited
Bissee , Castries
08.2013 - 04.2017
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintained operational guidelines for staff.
- Coordinated with the General Manager on different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Certificate- Managerial Accounting - Management Accounting
NRDF
Castries, St Lucia06.2013
No Degree - Project Management
Lightsparc Academy
Castries St LuciaCertificate Financial Accounting - Financial Accounting
NRDF
St Lucia05.2012
Single Subject Diploma - Business Management & Administration
Institute Of Commercial Management
Uk 1999.Jun - 2021.Sep
Skills
- Project Management
- Staff Development
- Sales Techniques
- Employee Coaching and Motivation
- Team Building
- Strategic planning
- Sales and marketing
- Contract Management
- Operations management
- Negotiation
- Coaching and mentoring
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Negotiated with vendors, saving company finances up to 25% annually.
- Led team to achieve goals, earning recognition from upper management and financial reward.
- Developed relationships with 52 new clients and typically exceeded sales goals by 50%.
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association - AWE
Certification
- Association for Project Management (CAPM)
- Academy for Women Entrepeneure, SLUDTERA - 2021-2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Manager
Shevyq
05.2020 - Current
Janitorial Manager
H & L Environmental Services
05.2020 - 02.2021
Customer Relations Officer
Lewis Industries Ltd
2019.11 - 2020.09
Stores Supervisor
Bien Home Decor /Home Improvement
04.2017 - 09.2019
Operations Manager Assistant
ARK Tele Services Limited
08.2013 - 04.2017
Single Subject Diploma - Business Management & Administration
Institute Of Commercial Management
1999.Jun - 2021.Sep
Certificate- Managerial Accounting - Management Accounting
NRDF
No Degree - Project Management
Lightsparc Academy
Certificate Financial Accounting - Financial Accounting
NRDF
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