Shirlian Phillip
Castries,St Lucia
Summary
At KM2 Solutions, I excelled as a Fax Agent, Funding Analyst, and Inbound Agent, enhancing customer loyalty through exceptional problem-solving and communication skills. Organizational tasks and flexible scheduling significantly improved operational efficiency. My role was pivotal in fostering vendor relationships, ensuring seamless service delivery and material supply, showcasing my ability to manage complex customer issues and maintain meticulous attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Fax Agent, Funding Analyst and Imbound Agent
KM2 Solutions
03.2011 - Current
- Resolved complex issues for customers, resulting in increased loyalty and repeat business.
- Played a key role in ensuring dealerships received all information required to get vehicle loans funded.
- Managed high call volume, also multitasking ensuring all emails were answered efficiently.
- Showcased expert communication skills when relaying detailed information about products or services over the phone.
- Developed strong attention to detail for error-free data entry and analysis.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
No Degree -
Bocage Secondary School
Bocage Castries09-2010
Skills
- Problem-solving skills
- Positive Attitude
- Customer service
- Organizational Skills
- Documenting information
- Flexible Schedule
Timeline
Fax Agent, Funding Analyst and Imbound Agent
KM2 Solutions
03.2011 - Current
No Degree -
Bocage Secondary School
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