Stacy Joseph
Castries
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Communications Officer
Saint Lucia Fire Service
01.2020 - Current
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Boosted social media presence with tailored content strategies, resulting in increased audience engagement and followers.
- Established key relationships with media representatives, securing positive coverage for the organization.
- Developed compelling press releases to generate media interest and highlight organizational achievements.
- Produced engaging multimedia content such as videos and infographics to support various marketing efforts.
- Used various social media platforms for media and blogger outreach.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Managed media relations for organizations to produce successful results.
- Conducted media relations and responded to media requests for information.
- Wrote press releases and other materials utilizing SEO practices.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
Leading Firefighter
Saint Lucia Fire Service
01.2018 - Current
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Assisted in prevention of fires through public education programs.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Carried out fire inspections to identify fire hazards and recommend corrective measures.
Firefighter
Saint Lucia Fire Service
01.2007 - 01.2018
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Telesales Representative
Cable and Wireless
01.2005 - 01.2007
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Escalated concerns or advanced problem calls to management staff.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
Data Entry Clerk
Winward Ltd
01.2004 - 01.2005
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Crew Member
Mc Donald’s Restaurant
09.2002 - 01.2003
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Office Clerk
Mr Michael Chastanet
08.2001 - 08.2002
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Secretary
Dr Gilbertha Alexander
09.2000 - 06.2001
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
A'Level -
Sir Arthur Lewis Community College
Morne Fortune, Castries, Saint Lucia12.2000
High School Diploma -
St. Joseph’s Convent School
Castries, Saint Lucia07.1998
Bocage Primary School
Bocage, Castries, Saint Lucia07.1993
Skills
- Customer Service
- Problem-Solving
- Decision-Making
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
Tel
1 758 284 3200 / 1 758 725 6066
Personal Information
Date of Birth: January 11 1982
Timeline
Communications Officer
Saint Lucia Fire Service
01.2020 - Current
Leading Firefighter
Saint Lucia Fire Service
01.2018 - Current
Firefighter
Saint Lucia Fire Service
01.2007 - 01.2018
Telesales Representative
Cable and Wireless
01.2005 - 01.2007
Data Entry Clerk
Winward Ltd
01.2004 - 01.2005
Crew Member
Mc Donald’s Restaurant
09.2002 - 01.2003
Office Clerk
Mr Michael Chastanet
08.2001 - 08.2002
Secretary
Dr Gilbertha Alexander
09.2000 - 06.2001
A'Level -
Sir Arthur Lewis Community College
High School Diploma -
St. Joseph’s Convent School
Bocage Primary School
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