Stefan David

Portfolio Accuracy & Efficiency

• Achieved 100% accuracy in daily Net Asset Value (NAV) calculations by maintaining timely reconciliation of cash, positions, and corporate actions.
• Reduced NAV turnaround time by streamlining reconciliation processes and improving data validation steps.
• Successfully processed high‑volume transactions across multiple funds without errors or delays.

• Ensured full compliance with regulatory standards (e.g., AML, KYC, FATCA) by maintaining accurate investor records and documentation.
• Passed internal and external audits with minimal or zero findings through strong process control and documentation.
• Identified discrepancies in fund valuations and implemented corrective actions to mitigate potential financial and reputational risk.

• Improved operational efficiency by automating reporting tasks and reducing manual workload by up to 30%.
• Supported the team with standardized reportings, investor statements, and regulatory filings.
• Enhanced workflow by collaborating with custodians, brokers, and internal teams to resolve breaks quickly.

• Built strong relationships with fund managers, custodians, trustees, and auditors through proactive communication.
• Delivered accurate and timely financial reports to stakeholders, improving decision-making and transparency.
• Provided exceptional service to clients, resulting in higher satisfaction and retention of managed portfolios.

• Produced monthly, quarterly, and annual financial statements in accordance with IFRS/GAAP guidelines.
• Contributed to fund performance reviews by providing accurate reporting of income, expenses, and portfolio valuations.
• Identified cost-saving opportunities related to fund expenses and service-provider charges.

• Maintained strong reconciliation standards by resolving cash, trade, and position breaks within tight deadlines.
• Prevented financial discrepancies by proactively detecting and correcting anomalies in fund accounting records.
• Managed corporate action events (dividends, splits, mergers) accurately and in a timely manner.

• Documented and improved end-to-end processes, reducing risks and enhancing operational reliability.
• Trained new team members on fund administration procedures and system navigation.
• supported all validation processes, ensuring timely completion, resulting in 15% reduction in errors
• Optimized mutual fund distribution processes, ensuring timely distribution and improving customer satisfaction ratings by 10%.

• Successfully managed customer relationships, driving account growth and improving customer retention rates by 8%.
• Enhanced operational efficiency by streamlining account opening and closing processes, resulting in faster turnaround times and improved customer satisfaction.
• Ensured compliance with bank policies and procedures, mitigating operational risks and maintaining regulatory standards.

Conflict Resolution & Problem-Solving

• Achieved high success rates in resolving complex customer issues within defined SLAs.
• Diffused difficult customer situations with professionalism, empathy, and composure.
• Created solutions that prevented repeat issues and enhanced long-term customer satisfaction.

Performance Metrics & Reporting

• Consistently met or exceeded monthly KPIs, including call handling, resolution rate, and customer engagement metrics.
• Provided accurate customer insights and reports that helped guide strategic business decisions.
• Monitored customer trends and made recommendations that improved overall service performance

Team Collaboration & Leadership

• Trained new team members on customer service standards and CRM systems.
• Led or contributed to customer experience improvement projects.
• Shared best practices that improved team performance and customer outcomes.
• Supported colleagues during high-traffic moments to maintain smooth branch operations.
• Contributed positively to team morale and branch success

Customer Service Excellence

• Provided exceptional customer service, resolving complex issues and exceeding customer expectations, resulting in high customer satisfaction scores.
• Built strong rapport with clients by providing friendly, accurate, and efficient assistance.
• Recognized by management or customers for exceptional service and professionalism

Sales & Cross‑Selling

• Met or exceeded monthly sales targets for banking products such as accounts, loans, or credit cards.
• Identified customer needs and recommended suitable financial solutions, increasing product uptake.
• Generated new business leads through quality interactions and service
• Contributed to sales efforts by identifying customer needs and cross-selling bank products and services, exceeding sales targets by 12%.
• Maintained accurate records and documentation, ensuring compliance with regulatory requirements.

Cash & Asset Security

• Ensured secure handling of cash, checks, and negotiable instruments with zero security breaches.
• Adhered to dual‑control procedures and vault protocols to protect branch assets.
• Assisted with ATM loading, reconciliation, and maintenance with accuracy and care.
• Focus on the magnitude of cash flow; Example: "Processed a high volume of cash and check transactions with 100% accuracy, effectively managing daily cash flow and ensuring balancing of assets and liability."
• Delivered superior customer service, resolving account inquiries and processing transactions efficiently.
• As Lead Teller, our Team 100% achievement statement was the highlight of full compliance