Sylvia Daniel
Summary
Extensively experienced in the aviation industry, offering a wealth of knowledge and expertise. Demonstrated strong leadership skills to effectively tackle complex challenges and drive innovative solutions. Committed to optimizing operations and delivering top-notch service for maximum customer and stakeholder satisfaction.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Aviation Services St. Lucia Ltd
02.2024 - Current
- Invoice Management: Prepared and processed invoices for operating airlines, ensuring accuracy and compliance with company policies and client agreements.
- Payroll Administration: Managed and processed payroll for employees, ensuring timely and accurate payments while maintaining confidentiality and compliance with tax regulations.
- Daily Sales Reporting: Prepared and maintained daily sales reports for airlines, tracking revenue and expenses to ensure financial accuracy.
- QuickBooks Data Entry: Entered invoices and payments, into QuickBooks for accurate accounting and financial reporting.
- Company Deposits: Managed company deposits, ensuring all funds were accurately deposited and tracked.
- Successfully maintained daily sales reporting.
- Prepared and processed invoices for operating airlines, ensuring accuracy and compliance with company policies and client agreements.
- Prepared payroll and managed day-to-day sales transactions.
Customer Service Lead agent
LIAT (1974) Ltd.
11.2020 - 01.2024
- Management of day-to-day traffic operations
- Provide general support to the area manager with respect to matters of Company policy
- Completion and timely submission of daily sales reports
Ground Security Coordinator
LIAT (1974) Ltd.
05.2017 - 01.2024
- Act as a liaison between Airline security manager and local security personnel on matters concerning airport security
- Submission of monthly security reports to Security manager
Customer Service Supervisor
LIAT (1974) Ltd.
04.2015 - 10.2020
- Assist with matters escalated by Junior staff
- Management of day-to-day traffic operations
- Preparation and submission of daily shift reports
- Conduct performance appraisals for team members
- Always ensure compliance to company policy and undertake disciplinary actions for non-compliance
- Completion and timely submission of daily sales reports
Customer Service Agent
LIAT (1974) Ltd.
01.2001 - 03.2015
- Meet, Greet and Assist customers
Education
Bachelor of Science - Accounting and Finance
UNICAF
09-2027
Diploma - Business Management
Oxford Home Study
03.2023
QuickBooks Certification - undefined
LightSparc Training Institute
02.2021
Course - Finance for Managers
IESE Business School University of Navarra
11.2020
Course - Principles of Financial Accounting
IESE Business School University of Navarra
10.2020
Diploma - Hospitality Studies
Sir Arthur Lewis Community College
06.2000
Skills
- Customer Service
- Microsoft Office
- Aircraft Weight & Balance
- Trained in Ground Security & Carrier Liaison
Timeline
Administrative Assistant
Aviation Services St. Lucia Ltd
02.2024 - Current
Customer Service Lead agent
LIAT (1974) Ltd.
11.2020 - 01.2024
Ground Security Coordinator
LIAT (1974) Ltd.
05.2017 - 01.2024
Customer Service Supervisor
LIAT (1974) Ltd.
04.2015 - 10.2020
Customer Service Agent
LIAT (1974) Ltd.
01.2001 - 03.2015
Diploma - Business Management
Oxford Home Study
QuickBooks Certification - undefined
LightSparc Training Institute
Course - Finance for Managers
IESE Business School University of Navarra
Course - Principles of Financial Accounting
IESE Business School University of Navarra
Diploma - Hospitality Studies
Sir Arthur Lewis Community College
Bachelor of Science - Accounting and Finance
UNICAF