Thomas Desroches Hasty

• Overseeing daily F&B (Restaurant, Room Service/Butler) daily operations
• Managing Beverage (Wines + Bar) offerings for both Jade Mountain & Anse Chastanet Resorts
• Establishing departmental structure (SOPs, Opex/Capex orders, Trainings, Development Plans, Tasklists, etc.)
• Developing an alcohol cost and pricing structure for both Jade Mountain and Anse Chastanet Resorts
• Creating constant stream of communications between F&B and Room Division department to ensure optimal guest satisfaction.

• Oversaw the daily operations of La Palapa, the resort's main restaurant, ensuring the daily satisfaction of 100 to 400 guests, both residents and non-residents.
• Conducted regular training sessions (Forbes, Service, Wine).
• Reorganized and created a pricing structure for the resort's wine program (3 restaurants, Beach Club, 700+ wine labels)
• Participated in the Micros programming of the department (Food, Alcohol, Recipe linking, etc.)

· Responsable of daily operations of the Main Restaurant, Premium Lounge, Room Service, Employees Cafeteria, Resort Events, Conference Rooms

· Always strived to ensure guest satisfaction in any of their F&B needs during their stay

· Oversaw the seasonal and yearly Opex and Capex orders for restaurants and kitchen

· Hired, trained and supervised a team of 125 members, maintaining low staff turnovers

· Oversaw the wine and spirits purchasing for two highly popular Montreal wine bars

· Increased the wine sales to 1.5M after two years (50% increase) while building cellar inventory satisfactory to both the management and the clientèle

· Participated in the development of one of Canada’s best restaurants through the wine program, menu elaboration, events organization, and a very conceptual service

· Hired, trained and managed a team of 35 dining room employees

· Created and developed inventory systems as well as F&B costs/objectives of the restaurant