TOMMICA RUDDER
Plaisance Saint Andrew
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
Certification
Work History
Correctional Counselor
HIS MAJESTY'S PRISONS
09.2022 - Current
- Direct counseling functions and monitor Counselor performances
- Participate in new clinical and counseling psychology applicant interviews and hiring decisions
- Complete weekly reports to track clients and services provided to them
- Maintained treatment plans and behavioral goals for service users
- Supervised clinical and counseling psychology interns
- Evaluate service users’ behavior to determine progress of treatment plan
- Maintain records, prepare reports, and compose correspondence related to work
- Facilitate group psycho-educational programs
- Provide individual psychotherapy/counseling based on assessed needs of service users
- Provide general vocational, academic, social, and personal counseling to individuals
- Assessment of risk for violence
- Develop treatment plans based on evidence-based practices
- Introduced 3 rehabilitative programs to promote prison inclusivity and equity
- Developed strong functional relationships with stakeholders across various governmental departments
- Lead monthly meetings with team of 8 to facilitate operation of programs
- Health and mental health coordinator
- Conducted post-rehabilitation program activities evaluation to identify areas of improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated strong organizational and time management skills while managing multiple projects
- Developed strong organizational and communication skills through coursework and volunteer activities
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Worked well in team setting, providing support and guidance
- Applied effective time management techniques to meet tight deadlines
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed strong communication and organizational skills through working on group projects
Proofreader & Copyeditor
ELITE SCRIPT, GRENADA
03.2015 - 01.2023
- Provided proofreading to over 50
- Provided copyediting services to over 100 post-secondary students
Prison Officer
His Majesty's Prisons
10.2015 - 09.2022
- Security & Rehabilitation
- Facilitated Mental Health Awareness program
- Collaborated with external organizations and individuals to facilitate success of rehabilitation programs
- Supervised Caribbean Secondary Education Certificate (CSEC) program
- Taught courses such as English, Introduction to Public Speaking, Argumentative Writing, & Conducting Scholarly Research
- Managed and implemented all necessary logistics for debate competitions
- Promoted organization and its undertakings in community through media engagement.
- Increased Inmates' participation inrehabilitation programs by 20%.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Interviewed inmates to obtain information and assess needs.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Coordinated with other law enforcement personnel to exchange information.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Enforced rules and regulations to maintain order among inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Psychology Teacher Assistant
ST. GEORGE'S UNIVERSITY, TRUE BLUE
08.2013 - 05.2015
- Collated over 100 classroom materials for daily instruction and activities
- Weekly preparation of materials for lessons
- Reviewed lesson materials for 4 courses with students individually and small groups
- Monitored class schedule and took class attendance daily
- Regularly reviewed over 25 students' assignments for quality and completion before submission for grading
- Recorded grades for approximately 25 students in online reporting system
- Supported instructor with test administration and assignment grading.
Customer Service Supervisor
KM2 SOLUTIONS, SEAMOON|GRENADA
02.2010 - 10.2010
- Regularly coached, performed performance reviews, & trained over 15 sales agents
- Handled over 5 escalated calls per day
- Provided answers & guidance, & supported over 12 sales agents per day
- Decreased customer escalated calls by 10%.
- Performed bi-monthly administrative duties, including approval of leaves, payroll information, rosters, & approve transactions for over 15 sales agents
- Increased daily sales by approximately 10%
- Executed managerial duties (lead & inspire, communicate company news, & facilitate meetings).
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Researched and corrected customer concerns to promote company loyalty.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Master of Science - Applied Psychology
ROBERT GORDON UNIVERSITY
Aberdeen, Scotland12.2021
Bachelor of Science - Psychology
St. George's University
True Blue, St. George05.2015
Skills
- Customer Service Management
- Active Listening
- Report writing
- Microsoft Office
- Forensic Psychometric Testing
- Critical Thinking
- Organizational Communication
- Oral & Written Communication
- Time Management
- Mental Health Disorders Knowledge
- Behavior Identification
- Outreach Programming
- Offender Monitoring
- Rehabilitation Support
- Cognitive Behavioral Training
- Corrections
- Physical Restraint
Certification
2018 Alcohol & Drug Counseling
2022 Assistant Test User
2022 Forensic 2022 Test User
2022Proofreader & Copyeditor
(June 2023) Certified Anger Management Specialist (CAMS-1)
(June 2023) Certified Mental Health Coach (C-MHC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Correctional Counselor
HIS MAJESTY'S PRISONS
09.2022 - Current
Prison Officer
His Majesty's Prisons
10.2015 - 09.2022
Proofreader & Copyeditor
ELITE SCRIPT, GRENADA
03.2015 - 01.2023
Psychology Teacher Assistant
ST. GEORGE'S UNIVERSITY, TRUE BLUE
08.2013 - 05.2015
Customer Service Supervisor
KM2 SOLUTIONS, SEAMOON|GRENADA
02.2010 - 10.2010
Master of Science - Applied Psychology
ROBERT GORDON UNIVERSITY
Bachelor of Science - Psychology
St. George's University
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