Summary
Overview
Work History
Education
Skills
Timeline
Generic

Utlia Olivier

Castries

Summary

Self-motivated and hardworking individual with a strong commitment to excellence. Extensive experience in customer service has developed exceptional communication skills and a keen attention to detail. A collaborative team player thriving in dynamic environments, consistently contributing to group success while maintaining focus on individual tasks. Passionate about delivering high-quality results and enhancing the overall customer experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

KM2 Solutions
05.2022 - 06.2025
  • Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
  • Managed multiple customer accounts, providing personalized service and support.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Representative

Wings Of Love
11.2017 - 01.2021
  • Assisted customers with product selection and inquiries to enhance overall satisfaction.
  • Participated in training sessions to understand sales strategies and company policies.
  • Maintained accurate records of customer interactions for effective follow-up communication.

Education

High School Diploma -

Corinth Secondary
Castries, Saint Lucia
10-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft outlook
  • Call center experience
  • Promotional support

Timeline

Customer Service Representative

KM2 Solutions
05.2022 - 06.2025

Sales Representative

Wings Of Love
11.2017 - 01.2021

High School Diploma -

Corinth Secondary

Similar Profiles

CREATE PROFILE
Utlia Olivier