VENESSA Danzie-St Rose
DOB: Jan.15.1976
Summary
Accomplished Manager with extensive experience in the hospitality industry, enhancing operational efficiency and elevating service standards. Proven record of success in managing and leading large teams. Adept at cultivating and maintaining strong relationships with business partners and customers. By leveraging my extensive background and skills, I strive to drive continuous improvement, implement best practices, and contribute to the overall success of the organization. My goal is to create memorable experiences that align with the highest standards of quality and service.
Overview
29
29
years of professional experience
Work History
Food & Beverage Operations Manager
Royalton St.Lucia
01.2025 - 06.2025
- Oversee the daily operations of restaurants, bars, room service, banquets, and catering departments.
- Ensure smooth coordination between kitchen and service teams.
- Monitor dining environments to maintain cleanliness, ambiance, and customer satisfaction.
Food and Beverage Manager
Mistique Resort
05.2024 - 07.2024
- Completed paperwork detailing inventory, sales records, and employee performance
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary
- Analyzed financial reports to identify areas of improvement in the Food and Beverage department.
- Trained staff on proper sanitation procedures to ensure a safe work environment.
Food and Beverage Manager
Starfish Resort
09.2022 - 04.2024
- Completed paperwork detailing inventory, sales records, and employee performance.
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
- Analyzed financial reports to identify areas of improvement in the Food and Beverage department.
- Oversaw the hiring process for all Food and Beverage personnel, including interviewing applicants, conducting background checks, and onboarding new hires
Bar Manager
Sandals Halcyon Spa & Beach Resort
01.2015 - 01.2020
- Managed daily operations, including scheduling, ordering and inventory control.
- Recruited, hired and trained new members of bar staff.
- Delivered exceptional customer service by tending to guest needs.
- Provided exceptional customer service at all times, resolving complaints quickly and professionally
- Built and managed team to keep daily operations running smoothly.
Senior Bar Supervisor
Sandals Halcyon Spa & Beach Resort
01.2012 - 01.2015
Bar Supervisor
Sandals Halcyon Spa & Beach Resort
01.2007 - 01.2012
- Assisted in training new bartenders on drink recipes, pouring techniques, cash handling practices.
- Analyzed budgeting reports to ensure cost-effective operations.
Sales assistant
M&C Home Deport
01.2002 - 01.2007
Shift Leader
Sandals Grande Beach Resort & Spa
01.2000 - 01.2002
Bartender
Sandals Halycon Beach Resort
01.1997 - 01.2000
Cocktail server
Sandals Halycon Beach Resort
01.1996 - 01.1997
Education
Forestiere Combined School
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Bocage Senior Primary
Skills
- Team Leadership
- Inventory Control
- Investigating Complaints
- Front of House Management
- Attention to Detail
- Decision-Making
Extra-Curricular Activities
Netball Player
Awards
- Manager of the year 2018
- Supervisor of the Month 2009
- Supervisor of the Month 2012
- Smile award of the Quarter
Timeline
Food & Beverage Operations Manager
Royalton St.Lucia
01.2025 - 06.2025
Food and Beverage Manager
Mistique Resort
05.2024 - 07.2024
Food and Beverage Manager
Starfish Resort
09.2022 - 04.2024
Bar Manager
Sandals Halcyon Spa & Beach Resort
01.2015 - 01.2020
Senior Bar Supervisor
Sandals Halcyon Spa & Beach Resort
01.2012 - 01.2015
Bar Supervisor
Sandals Halcyon Spa & Beach Resort
01.2007 - 01.2012
Sales assistant
M&C Home Deport
01.2002 - 01.2007
Shift Leader
Sandals Grande Beach Resort & Spa
01.2000 - 01.2002
Bartender
Sandals Halycon Beach Resort
01.1997 - 01.2000
Cocktail server
Sandals Halycon Beach Resort
01.1996 - 01.1997
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Bocage Senior Primary
Forestiere Combined School
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