Ayanna Isaac
Union
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Store Manager
Evo's Boutique
02.2011 - 12.2023
- Managing and motivating a small team to increase sales
- Managing stock levels and making decisions about stock control
- Ensuring standards for quality, customer service and safety are met
- Organizing special promotions
- Initiating changes to improve the business
- Responding to customer complaints and comments
- Dealing with sales as and when needed.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Supervisor
West Tech Shipping
02.2016 - 05.2016
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Wedding Coordinator
Almond Smugglers Cove Resorts
10.2007 - 03.2008
- Preparing all legal documents for weddings.
- Decorating wedding site.
- Handling any special requests made by bride and groom.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Organizing wedding rehearsals.
- Witnessing weddings.
- Interviewing bride and groom.
Suites Concierge Agent
Sandals Resorts International
08.2003 - 09.2004
- Responsible for guests check-in and check-out.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Planning special events.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Ensuring guests accommodations were up to resort standards
- Attending to any and all guests needs.
Education
Canada College
Redwood City, California Professional Development Certificate - Supervisory Management Skills
The University of The West Indies
09.2021
High School Diploma -
Leon Hess Comprehensive Secondary School
07.2002
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Cash Management
- POS Systems
- Inventory Control
- Supply Ordering
- Store displays
- Staff Supervision
Timeline
Customer Service Supervisor
West Tech Shipping
02.2016 - 05.2016
Store Manager
Evo's Boutique
02.2011 - 12.2023
Wedding Coordinator
Almond Smugglers Cove Resorts
10.2007 - 03.2008
Suites Concierge Agent
Sandals Resorts International
08.2003 - 09.2004
Canada College
Professional Development Certificate - Supervisory Management Skills
The University of The West Indies
High School Diploma -
Leon Hess Comprehensive Secondary School
Similar Profiles
Carly RobbinsCarly Robbins
Owner at Laney G's Boutique LLC / Two Pistols Boutique LLCOwner at Laney G's Boutique LLC / Two Pistols Boutique LLC
Sara MancusoSara Mancuso
Boutique Owner at White Oak Formal Boutique/ Rooted BoutiqueBoutique Owner at White Oak Formal Boutique/ Rooted Boutique
Chantal MaundyChantal Maundy
Owner and Manager at Boutique Chantal/Ilda's BoutiqueOwner and Manager at Boutique Chantal/Ilda's Boutique