Zilpah Mitchell
Castries
Summary
Dynamic bartender with a proven track record at Mandarin Oriental Hotel Group, excelling in customer service and beverage preparation. Recognized for enhancing customer satisfaction through high-quality cocktails and efficient order management. Highly reliable and committed to cleanliness and sanitation, ensuring a safe and enjoyable environment for all patrons.
Overview
7
7
years of professional experience
Work History
Assistant Bartender
Bay Gardens Beach Resort & Spa
08.2022 - 12.2024
- Closed out cash register and prepared cashier report at close of business.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
- Collected, washed, polished, and replaced glasses.
- Helped bartender keep bar area tidy, clean and stocked.
Bartender
The Soco House
02.2020 - 03.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Mandarin Oriental Hotel Group
08.2017 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
West Saint George Secondary School
Belair, St Vincent And The Grenadines 06-2014
Skills
- Patience and empathy
- Cleanliness and sanitation
- Order taking
- Product presentation
- Order preparation
- Supply restocking
- Beverage preparation
- Alcohol safety
- Customer service
- Highly reliable
- Clear and effective communication
Timeline
Assistant Bartender
Bay Gardens Beach Resort & Spa
08.2022 - 12.2024
Bartender
The Soco House
02.2020 - 03.2022
Bartender
Mandarin Oriental Hotel Group
08.2017 - 12.2019
High School Diploma -
West Saint George Secondary School
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