Helan Denis Isembert
Castries,Saint Lucia
Summary
Accounts Receivable Agent at KM2 Solutions with a proven track record in customer satisfaction and payment processing. Adept in social media marketing, leveraging strong communication skills and attention to detail to enhance brand presence. Recognized for developing innovative content strategies and improving departmental efficiency.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Agent
KM2 Solutions
Gros Islet, Saint Lucia
06.2023 - Current
- Developed customer relationships and ensured satisfaction with services.
- Processed payments from customers by debit card and ACH, accurately, according to company guidelines.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Intern Social Media Marketing Manager
Fitness Fusion
Gros Iset, Saint Lucia
11.2022 - 06.2023
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Shipping Clerk
Branford Shipping and Brokerage
Castries, Saint Lucia
01.2021 - 02.2022
- Reviewed carrier invoices for accuracy before submitting them for payment processing.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Received and distributed incoming packages to designated departments or personnel.
- Collaborated with other staff members on projects related to improving efficiency within the department.
Education
Certificate - Social Media Marketing
Monroe College
Castries, Saint Lucia01-2022
High School Diploma -
St. Mary’s College
Castries, Saint Lucia01-2020
Skills
- Adaptability
- Computer skills
- Flexibility
- Attention to details
- Communication skills
- Social Media Marketing Skills
Accomplishments
Caribbean Secondary Education Certificate (CSEC), Caribbean Examination Council (CXC), English A, General II, English B, General II, Mathematics, General II, Social Studies, General II, Economics, General II, Principles of Business, General II, Information Technology, General II
References
- Cheryl Ann Paul, Manager, Branford Shipping and Brokerage, Castries, Saint Lucia, 758-518-0289
- Eulalia Gonzague, Accounts Receivable Agent, KM2 Solutions, Anse La Raye, Saint Lucia, 758-518-8502
Personal Information
- Date of Birth: 04/19/03
- Place of Birth: Saint Lucia
Timeline
Accounts Receivable Agent
KM2 Solutions
06.2023 - Current
Intern Social Media Marketing Manager
Fitness Fusion
11.2022 - 06.2023
Shipping Clerk
Branford Shipping and Brokerage
01.2021 - 02.2022
Certificate - Social Media Marketing
Monroe College
High School Diploma -
St. Mary’s College
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