Helan Isembert
Castries,02
Summary
Dynamic Accounts Receivable Agent at KM2 Solutions, with a proven track record in customer satisfaction and payment processing. Skilled in social media marketing and adept at leveraging communication and attention to detail to enhance service delivery. Passionate about fostering relationships, and driving efficiency in every project undertaken.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Agent
Km2 Solutions
Massade, Gros Islet
06.2023 - Current
- Developed customer relationships and ensured satisfaction with services.
- Processed payments from customers by debit card and ACH accurately, according to company guidelines.
- Maintained accurate records of all customer interactions, processed customer accounts, and filed documents.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Intern Social Media Marketing Manager
Fitness Fusion
Massade, Gros Islet
11.2022 - 06.2023
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Created engaging content for multiple social media platforms, such as WhatsApp, Twitter, Instagram, TikTok, and Facebook.
Education
Social Media Marketing
Monroe University
Castries, Saint Lucia01-2022
High School Diploma -
St. Mary's College
Castries, Saint Lucia01-2020
Skills
- Adaptability
- Computer skills
- Flexibility
- Attention to detail
- Communication skills
- Social media marketing skills
Accomplishments
Caribbean Secondary Education Certificate (CSEC): Caribbean Examination Council (CXC), English A - General II, English B - General II, Mathematics - General II, Social Studies - General II, Economics - General II, Principles of Business - General II, Information Technology - General II
References
- Cheryl Ann Paul, Manager, Branford Shipping and Brokerage, Castries, Saint Lucia, 758-518-0289
- Eulalia Gonzague, Accounts Receivable Agent, KM2 Solutions, Anse La Raye, Saint Lucia, 758-518-8502
Timeline
Accounts Receivable Agent
Km2 Solutions
06.2023 - Current
Intern Social Media Marketing Manager
Fitness Fusion
11.2022 - 06.2023
Social Media Marketing
Monroe University
High School Diploma -
St. Mary's College
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