Jonel Ochilien
Castries
Summary
Enthusiastic, charismatic, and ambitious individual with a strong desire for a challenging and rewarding job opportunity within a progressive and reputable organization. Goal is to leverage exceptional interpersonal skills, academic knowledge, and experience to make a significant impact. Driven to achieve professional excellence through active participation and excel in both team-oriented and individual tasks. Focus is on delivering valuable results that contribute to the success of the organization.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
ST. LUCIA ELECTRICITY SERVICES
11.2023 - Current
- Provide prompt, efficient, and accurate service to members in a courteous, professional, and timely manner
- Communicate with external sources even required, to intuition pertinent information
- Receives customers' requests and identifies who best can provide the information and routes the request accordingly
- Generates service orders for customer requests
- Receives and processes customer payments for services supplied and accounts for cash collected
- Performs daily customer transactions relating to sales (debit and credit) adjustments in
- According to standard Company procedures
- Prepares monthly billing of customer accounts as per the billing schedule.
MEMBER SERVICES REPRESENTATIVE
JANNOU CREDIT UNION
10.2022 - 10.2023
- Provide prompt, efficient, and accurate service to members in a courteous, professional, and timely manner
- Aid members in the process of membership applications to join the credit union and amendment forms to keep accounts up to date
- Maintain up to date knowledge of the policies and procedures of the credit union and follow policy and procedure daily to ensure compliance in with current regulations
- Communicate with external sources even required, to intuition pertinent information
- Medical Insurance clerk, required to process claims and enrollments for the insurance company, process approvals and receive cheques to be disbursed to the members and to maintain precise and accurate data analysis in data spreadsheets to generate monthly and quarterly reports.
MATHEMATICS TEACHER
PATRICIA D. JAMES SECONDARY SCHOOL
01.2022 - 02.2022
- Planning and preparing lessons
- Researching and developing new teaching materials
- Research and implement new teaching methods
- Setting assessments and overseeing examinations
CONSTRUCTIONS AND MAINTENANCE TECHNICIAN
PHILLIP’S MAINTENANCE
08.2020 - 01.2022
- Liaising with planners, designers, or architects to ensure the project requirements are being met
- Operating machinery such as diggers, concrete mixers, hammers, and drills
- Moving and preparing the materials to be used on the project and building or moving a variety of structures such as scaffolding and ramps.
Education
Bachelor of Science - Finance
UNIVERSITY OF THE WEST INDIES OPEN CAMPUS
High School Diploma -
SAINT MARY’S COLLEGE SECONDARY SCHOOL
Saint LuciaCERTIFICATE/ DIPLOMA -
SIR ARTHUR LEWIS COMMUNITY COLLEGE
Saint Lucia12.2019
Skills
- SKILL
- Team player
- Communication
- Problem Solving
- Computer Programming skills
- Leadership
- Microsoft Office Skills
- Interpersonal skills
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ST. LUCIA ELECTRICITY SERVICES
11.2023 - Current
MEMBER SERVICES REPRESENTATIVE
JANNOU CREDIT UNION
10.2022 - 10.2023
MATHEMATICS TEACHER
PATRICIA D. JAMES SECONDARY SCHOOL
01.2022 - 02.2022
CONSTRUCTIONS AND MAINTENANCE TECHNICIAN
PHILLIP’S MAINTENANCE
08.2020 - 01.2022
Bachelor of Science - Finance
UNIVERSITY OF THE WEST INDIES OPEN CAMPUS
High School Diploma -
SAINT MARY’S COLLEGE SECONDARY SCHOOL
CERTIFICATE/ DIPLOMA -
SIR ARTHUR LEWIS COMMUNITY COLLEGE
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