Monique Frederick
Castries
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dive Master position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Snorkel Guide & Back up Diver
Eastern Caribbean Diving
07.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Customer Service Representative
KM2 Solutions
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
PADI Certification - Dive Master
Eastern Caribbean Diving
Labrelotte Bay, Gros Islet 07.2024
PADI Certification - Rescue Diver
Eastern Caribbean Diving
Labrelotte Bay, Gros Islet 2024
PADI Certification - Advanced Open Diver
Eastern Caribbean Diving
Labrelotte Bay, Gros Islet 2023
PADI Certification - Open Water Diver
Eastern Caribbean Diving
Labrelotte Bay, Gros Islet 07.2023
Associate of Arts - Building And Civil Engineering
Dominica State College
Stockyard Street, Roseau, Saint George Parish07.2022
High School Diploma -
Leon Hess Comprehensive Socondary School
Castries St. Lucia06.2019
Skills
- Expert Communication
- Emergency Management
- Dive Site Briefing
- Active Listening
- Adaptability and Flexibility
- Adaptability
- Underwater Navigation
- Customer Service
- Call center experience
Hobbies
-Swimming
-Reading
-Hiking
-Freediving
-Fishing
-Sports
PLEASE NOTE
I have recently completed my dive master certification. It has come to my attention that some certifications are not yet updated on the PADI site. I am working on getting this updated ASAP.
Timeline
Snorkel Guide & Back up Diver
Eastern Caribbean Diving
07.2023 - Current
Customer Service Representative
KM2 Solutions
11.2022 - 03.2023
PADI Certification - Dive Master
Eastern Caribbean Diving
PADI Certification - Rescue Diver
Eastern Caribbean Diving
PADI Certification - Advanced Open Diver
Eastern Caribbean Diving
PADI Certification - Open Water Diver
Eastern Caribbean Diving
Associate of Arts - Building And Civil Engineering
Dominica State College
High School Diploma -
Leon Hess Comprehensive Socondary School
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