Nialla Allain
Gros Islet
Summary
I am a highly adaptable professional with 10 years of experience as Certified Pharmacy Technician eager to contribute individual skills and expertise to an esteemed department. With a diverse background and a strong foundation in various domains including healthcare information systems, customer service, and clinical operations, I bring a versatile skill set to the table. My experience in collaborating with cross-functional teams, coupled with a proactive approach to problem-solving, enables me to tackle challenges efficiently and drive results. I thrive in dynamic environments and am passionate about continuous learning and growth. As I seek new opportunities to leverage my talents and make meaningful contributions, I am excited about the prospect of joining your team and contributing to its success.
Overview
12
12
years of professional experience
Work History
Senior Certified Pharmacy Technician
M&C Drugstore Ltd.
10.2021 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supervised entry pharmacy technicians and coordinated day-to-day assignments.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supported the development of junior pharmacy technicians through continuous training and performance evaluations.
- Collected co-payments or full payments from customers.
Senior Certified Pharmacy Technician (CPhT)
Boots Pharmacy
10.2018 - 03.2020
- Processed drug prescription orders from physicians and cross-checked information about the patient and drug accuracy in the database
- Filled patient prescriptions and packaged drugs for treatment while affixing labels and instructions to containers
- Provided information and assistance to drugstore customers by answering questions and partnering with the pharmacist when needed
- Supervised junior pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
- Ensured storage of drugs and ingredients was in line with industry standards
- Prepared drug and treatment pharmaceuticals for patients by filling bottles with various medicines.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Inpatient Certified Pharmacy Technician
NHS
01.2015 - 09.2018
- Logged and updated customer information every week in a computer database to help streamline the prescription ordering system in the store
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Processed drug prescriptions
- Delivered friendly and prompt customer service.
- Participated in hospital-wide initiatives aimed at improving patient care, such as interdisciplinary committees focused on medication safety and utilization management.
- Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
Editorial Writer
OLT Digital
01.2012 - 01.2014
- Provide administrative assistance to Managing Director
- Assist in developing news streams of online site visitors
- Research, contribute and edit articles on various subjects of readers’ interest
- Assist in developing social marketing initiatives to generate site traffic and directly engage customers.
- Acquired in-depth knowledge of content areas to provide effective edits.
- Wrote and created content for various topics and mediums.
- Optimized web content with SEO strategies to drive traffic and enhance online visibility of publications.
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Manchester, New Hampshire12.2024
Certificate - Epidemiology
University of California San Diego
San Diego06.2024
Certificate - Pathophysiology of Human Disease
University of California San Diego
San Diego06.2024
Pre-Med - Pre-Medicine
Atlantic University
12.2017
Pharmacy Technician Diploma -
Penn Foster College
Arizona12.2014
High School Diploma -
Bonne Terre Preparatory High School
Saint Lucia06.2011
Skills
- Excellent communication skills
- Strong listening skills
- Great reading comprehension skills
- Good customer service: Above average abilities in providing helpful, timely and attentive customer service to patients
- Computer literacy skills: MS Office, Google Drive, Spreadsheets, Email, Presentations (PowerPoint, Google slides)
- Maintaining records
- Mathematical Aptitude
- Wholesale Ordering
- Pharmacy operations management
- Employee Training
- Knowledge of medical terms
- Medical Coding
Clinical Rotations
2015-06-01, Community Pharmacy, Developed and monitored pharmaceutical care plans, Processed drug prescriptions.
Hobbies and Interests
- Graphic design
- Reading and Writing
- Yoga/Exercising
- Outdoor activities
- Community involvement
Timeline
Senior Certified Pharmacy Technician
M&C Drugstore Ltd.
10.2021 - Current
Senior Certified Pharmacy Technician (CPhT)
Boots Pharmacy
10.2018 - 03.2020
Inpatient Certified Pharmacy Technician
NHS
01.2015 - 09.2018
Editorial Writer
OLT Digital
01.2012 - 01.2014
Bachelor of Science - Health Sciences
Southern New Hampshire University
Certificate - Epidemiology
University of California San Diego
Certificate - Pathophysiology of Human Disease
University of California San Diego
Pre-Med - Pre-Medicine
Atlantic University
Pharmacy Technician Diploma -
Penn Foster College
High School Diploma -
Bonne Terre Preparatory High School
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